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Can I cancel my order after I have placed it?
We're really quick at packing your order, which means that you cannot make any changes once you've placed it. This includes changing the delivery option, delivery address or ordered products.
However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order. Normally it is 10-30 minutes after completing your order.
You can cancel your order by logging into "My Account" and viewing your recent orders. If the button next to an order says ‘Cancel/View’, you still have time to cancel it by clicking that button.
If the cancel option is not available, then it is too late for you to cancel your order. However, you can still return any unwanted items or the whole order to us for a refund once you’ve received it. For more information on our Return Policy, please click here.
I ordered the wrong product
No problem! You can always return the product to us in exchange for another one or a refund. For more information on our Return Policy, please click here.
I have received a wrong/damaged product
Our fulfilment centre tracks and scans each product before packing it in order to eliminate any packing error. In case you have received a wrong/damaged product or found a mistake in your order, please contact our customer support. We will fix the mistake as soon as possible and you can rest assured to get the right product at no extra costs.
When will I receive my order?
Once you have completed your order, you will receive a notification with an estimated delivery date. You can also login to your account and check the status of your order by clicking here.
| Country | Delivery within |
|---|---|
| Austria | 2-3 days |
| Belgium | 1-2 days |
| Denmark | 2-3 days |
| Finland | 2-4 days |
| France | 1-2 days |
| Germany | 1-2 days |
| Greece | 2-6 days |
| Hungary | 2-3 days |
| Iceland | 3-4 days |
| Ireland | 2-3 days |
| Italy | 2-3 days |
| Luxembourg | 1-2 days |
| Netherlands | 1-2 days |
| Norway | 2-5 days |
| Portugal | 3-5 days |
| Sweden | 1-3 days |
| UK | 1-4 days |
What is my tracking number?
Once we have sent your order, you will receive a tracking number by email & SMS. If you cannot find the tracking number, you can login to your account and find the tracking number next to your order.
It can take a day before you are able to see the tracking number online. However, sometimes an error may occur due to the carrier. Therefore we advise you to contact us if you are not able to track your shipment with the track and trace number that we provided you after 24 hours.
I have not received any confirmation email or track and trace number
Start by checking your email account’s spam or junk folder to make sure that the confirmation email was not filtered. It is usually the reason. If the email is not there, then the problem could be due to some technical issues or a typo in your email address. Contact our customer support and we will help you as soon as we can.
When will I receive my order?
Once you have completed your order, you will receive a notification with an estimated delivery date. You can also login to your account and check the status of your order by clicking on Where is my order.
My order has not arrived yet
Sometimes delays may occur, which will affect the delivery time. If your order status has changed to "sent" and you still have not received it after the estimated delivery date, check the tracking number for more information. If the package is lost in transit, contact our customer support, and we will do everything we can in order to help you.
In rare cases, the tracking number can be unavailable, which can be due to:
A delay in the updates of the tracking database
Busy IT system of the third-party logistics provider (for example, due to Christmas or other holidays)
Weather hazards such as snow, heavy rain, thunderstorms, etc.
Please note that sometimes the post service will not deliver the package to your address, but to your local post office. Check the tracking number to follow your package and see its status.
My package has been returned to you, what do I do?
If you somehow did not manage to pick up your package on time it will be returned to us. If that happens we can send the package back to you, or refund your order, and you can place the order again. Please, contact our Customer Service for help.
Will my package be charged any kind of customs charges?
No! The price you see online includes everything and is final. No extra costs or hidden charges will be applied to your order.
European quality – guaranteed delivery
For all orders shipped within Europe we can guarantee secure delivery though our package forwarding service.