Refusionspolitik

Can I return or exchange an unopened/unused product?

Of course, you can. We offer 30 days full refund guarantee. We want to make sure that you always have exactly what you want. If you decide that a product you ordered isn't what you need and you haven't opened it, we can issue a refund, exchange or voucher equal the price of the product. What you choose is completely up to you.

To make a return just login to your account and click on the order number and return. You will be able to manage the items you want to return and also get the label for the return.

Can I return or exchange an opened/used product?

We only accept returns of unused and unopened products. In case you want to file a complaint about a product, please contact our customer support.

I have received a wrong/damaged product

Our fulfillment center tracks and scans each product before packing it in order to eliminate any packing error. In case you have received a wrong/damaged product or found a mistake in your order, please contact our customer support. We will fix the mistake as soon as possible and you can rest assured to get the right product at no extra costs.